For Australian MSPs
Build a recurring compliance service around the clients you already manage
Cleverer gives Australian MSPs the platform and the process to turn existing security relationships into a paid compliance service, without becoming a GRC consultancy and without replacing anything in your security stack.
You already run the technical controls for these businesses. Cleverer adds the policies, responsibilities, training, governance and evidence around them, and you build the service on top.
Australian owned and built for Australian SMBs.
What you sell, and how it pays
Three things you deliver and charge for, plus recurring partner revenue on the subscription itself for as long as the client stays on Cleverer. The structure below is illustrative rather than a price list. The first two are delivered in Cleverer, the third is your own technical work.
Initial compliance setup
- Readiness or baseline assessment
- Organisation setup and scope
- Policies built and adopted
- Roles and responsibilities assigned
- Asset and vendor registers established
- Evidence baseline captured
- Training rolled out by role
Ongoing compliance service
- Periodic compliance position review
- Outstanding gap review with owners
- Evidence review and currency checks
- Management reporting and review
- Policy lifecycle and reissue
- Training oversight for new starters
- Board reporting support
Technical remediation
- Microsoft 365 and security configuration
- Identity and MFA improvements
- Endpoint and device security
- Backup coverage and restore testing
- Access reviews and account hygiene
- Patching scope and unsupported systems
- Whatever else the gaps surface
Build and price it around your business
Cleverer provides the compliance platform underneath the service. What you charge for the implementation, how you package the reviews and what you do with the remediation work are yours to decide. Cleverer does not perform the technical remediation, does not connect to client systems, and does not deliver the service on your behalf.
Partner commercials, including recurring rates and how implementation revenue is handled, are being set with our first partners rather than published as a fixed schedule. Tell us how you price and package your services and we will talk through what fits.
Your clients are more secure than they can prove
You have done the technical work properly. The business still cannot demonstrate it, and the policies, responsibilities, training and oversight that make up the rest of reasonable steps are usually far less mature. Closing that gap is the service, and you are better placed to deliver it than a consultant who arrives cold.
You already hold the relationship
These businesses call you when something goes wrong and ask you what they should be doing about security. That is where a compliance conversation starts.
You already deliver half of it
The technical controls are in place because you put them there. The organisational half is what is missing, and it is far easier to add than the half you already own.
You already know where the gaps are
Every MSP carries a mental list of what a client has deferred. Compliance is the context that finally gets those items decided rather than postponed again.
The decision moves up the business
Conditional access, backup testing, removing shared logins, tightening admin rights: on their own these are IT preferences competing with every other discretionary spend. Inside a compliance position the same item sits in front of an owner or director as an open gap, with a recommended fix and a name attached, alongside their other obligations.
That changes the dynamic for you as well. Most owners quietly assume that signing a managed services agreement transferred all of this to you; it did not. When a client accepts a risk here, it becomes a documented business decision rather than something you carry alone, and when they decide to act you are already the natural provider to do the work.
Find your first Cleverer opportunity in the clients you already manage
You do not need a new market for this. If you look after businesses that hold a lot of personal information, work in regulated sectors, deal with cyber insurance renewals or get asked to show their security position, the candidates are already on your client list.
Four free tools do the rest, and none of them requires the client to be a Cleverer customer first.
Good first Cleverer clients
- They already ask you compliance or cyber insurance questions.
- They hold health, financial, employee or a lot of customer data.
- Bigger customers and suppliers send them security questionnaires.
- The technical controls are solid. The policies, training and records are not.
- Healthcare, allied health, accounting, legal, education, property, recruitment, NDIS and insurance are where this lands first.
Start with one existing client
You do not need to roll this across your base. Do one properly and you will know what the service looks like before you take it anywhere else.
- Pick a client that already leans on you for security.
- Establish their reasonable-steps position in Cleverer.
- See what is already covered and what is missing.
- Pick up the technical remediation that belongs with you.
- Run the same process on the next client that looks like them.
Identify
Score the clients on your own book against the triggers that predict a real compliance need.
Open
Start the conversation with something specific about their business rather than a product pitch.
Assess
Show them where they actually stand, so the gap is theirs to see rather than yours to argue.
Convert
Turn the gap into a paid implementation and an ongoing compliance service.
Client Opportunity Finder
A scorecard you run against one client at a time. Use it on your top ten and pick three.
Cleverer Exposure Audit
For when there is a live deadline: an insurance renewal, a tender, a customer question, an incident. Checks what is externally visible.
Cyber Compliance Readiness Check
For when there is no clock running and the client believes they are already covered. Benchmarks policies, training, roles, registers and evidence.
MSP Sales Playbook
The detail behind all of it: triggers, opening lines, discovery questions, objection responses and the first engagement end to end.
You keep the technical work. Cleverer structures the rest.
The MSPs this suits are not compliance firms. Cleverer does not scan, monitor or connect to client systems, so you stay the source of truth on what is technically in place. It is where that gets structured, recorded, evidenced and reviewed alongside everything the business itself is responsible for, without you hiring a specialist or learning a framework methodology.
Stays with you
- Designing, deploying and maintaining technical controls.
- Microsoft 365 and identity configuration.
- Endpoint protection, RMM, EDR, backup and monitoring.
- Patching, device management and network security.
- Technical remediation when a gap is identified.
- The client relationship and the support agreement.
Handled in Cleverer
- Cyber and privacy policies, built and adopted with the Policy Builder.
- Role based training for staff, managers and directors.
- Asset and vendor registers owned by the business.
- Control coverage against Essential Eight, Privacy Act and SMB1001.
- Gap issues with a recommended fix and an assigned owner.
- Manager attestation, management reviews and board reporting.
- Incident and notifiable data breach workflow.
- Evidence records and an exportable evidence pack.
Compliance positions decay. Staff turn over, systems change, policies go stale and reviews fall overdue. That is why this runs as a cycle rather than a project.
Establish
Policies, roles, registers, training and control coverage are set up and owned by the business.
Remediate
Gaps become open issues with a recommended fix and an owner. The technical ones are yours to deliver.
Evidence
Completed work and ongoing obligations become dated records rather than closed tickets nobody can find.
Review
Management review, attestation and board reporting put you in front of the people who sign off spend.
What this looks like on a typical client
A 20 person professional services firm
The MSP already manages Microsoft 365, endpoint security, backup and MFA for this client. The technical foundation is solid. Working through the compliance position, the picture looks like this.
Already strong
- MFA enforced across all users
- Endpoint protection deployed and monitored
- Microsoft 365 backup in place
- Patching managed on a defined cycle
Needs work
- No asset register the business itself owns
- Policies not established or acknowledged by staff
- Training inconsistent and not tracked by role
- Access reviews happen informally with no record
- Evidence scattered across inboxes and folders
The MSP delivers the setup and picks up the technical work that comes out of it. Cleverer holds the policies, training, registers, evidence and review cycle from that point on. Six months later, when the firm's largest client sends a security questionnaire, the business has something real to answer it with.
Give the client something to show for the work
Most of what you deliver is invisible by design. Nothing breaks, so nothing gets noticed. Cleverer turns the policies, training, controls, responsibilities, decisions, deficiencies, remediation and supporting records into one maintained compliance record, and the controls you manage sit inside it rather than outside it.
The result is a demonstrable reasonable-steps position: what the business itself has done beyond the technology, who owns it, what was reviewed, what was decided and what still needs attention.
What is in place
Controls recorded against recognised frameworks, so the client can see the coverage rather than guess at it.
What is maintained
Reviews, attestations and dated activity showing the position is being kept current, not set once and forgotten.
What still needs attention
Open gaps and outstanding actions, with progress over time visible to both the client and you.
The Evidence Pack
When the business needs to produce something, it exports a dated pack built from its own record: scope and what applies to it, control posture, the evidence behind each area, open gaps and who owns them, policy and governance lifecycle, training by role, asset and supplier registers, incident and breach history, and when all of it happened.
That is what the client reaches for when an insurer, a tender, a larger customer or a regulator asks what they have actually done. It does not guarantee legal compliance, and no platform can. What it does is let the organisation demonstrate and evidence the reasonable steps it has taken, with dates against them. How the Cleverer evidence system works.
Your client. Your service. Cleverer underneath.
Cleverer is not another tool competing for a slot in your security stack, and it is not a supplier working its way toward your client. It sits in a layer most MSPs do not currently sell and do not want to build.
Does not replace your tooling
Cleverer does not replace your RMM, EDR, backup, Microsoft 365 security, SOC or MDR. It sits around the work you already deliver, adding the governance, people and evidence layer your clients need around those controls.
Does not touch client systems
No agents, no tenant connections and nothing new to deploy into the client environment. You can put this in front of a client this month without touching their systems.
Does not take the relationship
You introduce it, you implement it, you run the reviews and you stay in front of the client. Technical remediation stays with you. Cleverer is the platform underneath your service, not a competing supplier to your client.
Opening to a small number of Australian MSPs
Cleverer is live and in use by Australian businesses today. Early partners work directly with us on onboarding, service delivery and commercial arrangements while building Cleverer into their existing client offering.
Questions MSPs ask us
Does Cleverer replace our existing security stack?
No. Cleverer does not replace your RMM, EDR, backup, Microsoft 365 security, SOC or MDR, and it does not connect to client systems or collect telemetry. It sits around the controls you manage, adding the governance, people and evidence layer, which is work most MSPs are not currently selling.
Do we need a compliance specialist on staff?
No. The platform structures the process, the Policy Builder produces the policies, and the framework coverage and gap tracking are built in. We provide partner training and support you through your first clients. You need people who understand your clients' businesses, not certified GRC consultants.
What does Cleverer actually give the client?
Policies and acknowledgements, role based training for staff, managers and directors, asset and vendor registers, control coverage against recognised frameworks, gap issues with recommended fixes, manager attestation, management reviews, board reporting, an incident and notifiable data breach workflow, and an exportable evidence pack.
Where does Essential Eight fit?
Cleverer tracks control coverage against Essential Eight alongside the Privacy Act and SMB1001. A maturity score says how well the technology is configured. It does not say whether the business has policies its staff have acknowledged, training matched to roles, decisions its management has reviewed, or a record it can produce when someone asks. Essential Eight forms part of the evidence, not the whole reasonable-steps story.
Who owns the client relationship, and who does the technical work?
You do, on both counts. You introduce Cleverer, you deliver the implementation and you stay the primary relationship. Cleverer is where gaps are recorded, owned and tracked, and where the outcome is captured once the work is done. The technical remediation belongs to you, which is the point.
Can we deliver the onboarding ourselves?
That is the intent of the partner model. Trained partners deliver the guided setup themselves and retain the implementation revenue, and compliance reviews, management review facilitation, board reporting support and remediation projects are all yours to price and package however you choose. Early on we will run these with you so you can see how the process works first.
Can Cleverer guarantee our clients are compliant?
No, and be careful with anyone who says otherwise. No platform can guarantee legal compliance. What Cleverer does is help a business build and maintain the governance, training, accountability and evidence records that support a stronger and more defensible position.
Interested in Cleverer for your MSP?
Tell us a little about your MSP and we will get in touch to discuss how Cleverer could fit into your existing services.
It is a conversation, not a pitch. Worth having if you manage Australian SMB clients, already deliver the technical security work, and want to build a compliance service line on top of it.
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Useful background
General information only. This page is not legal advice.
