Understanding the issue register

Issues are compliance gaps and weaknesses — not real-world events. They include policy weaknesses, missing controls, and non-compliant conditions. Some issues are raised automatically when problems are detected (for example, during policy generation, or when a user is revoked while still listed as the owner of a policy, vendor, or asset and that ownership needs reassigning). Others you create manually when you identify a gap.

Review the Issues tab for open items. For policy-related issues, navigate to the Governance tab and use "Fix this with Cleverer" to generate a replacement policy. For ownership-reassignment issues, open the linked record and assign a new owner. For other issues, assign them and track resolution.

Issues transition from Open to In Progress to Resolved. Resolved issues demonstrate that your organisation identifies and addresses gaps, which auditors expect to see.