Managing incident resolution
What this is
Each incident has a status: Open, Investigating, or Resolved. Managing resolution ensures events are followed up and closed rather than forgotten.
What to do
Open an incident to view its details. Update the status as the incident is investigated and resolved. Add notes at each stage to document what was done. Assign to the appropriate team member.
Why it matters
An organisation that logs incidents but never resolves them is worse off than one that does not log them at all. Resolution tracking demonstrates a complete incident management process.
What happens next
Resolved incidents remain in your evidence archive. The ratio of open to resolved incidents is visible on your compliance overview.
