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Help Centre Asset Register Tracking asset gaps in the Issue Register

Tracking asset gaps in the Issue Register

What this is

Owner, admin, and director users can optionally record selected asset gaps as Issue Register items so they appear alongside other follow-up work. The control sits in the "Track asset gaps in Issue Register" section below the asset table and is hidden from managers and learners. Issue sync is manual only — there is no background scan, no scheduled sync, and no emails or external calls.

What to do

Open the Asset Register, scroll past the asset table, and expand "Track asset gaps in Issue Register". Tick the rules to include. Click "Preview Issue Register changes" first to see what would be created, what would be auto-resolved, and what is already represented by an open item. Then click "Create Issue Register items" to apply.

Why it matters

A two-step preview-then-apply flow keeps the Issue Register from receiving unexpected items. Re-running the sync over the same gaps does not create duplicates — each item is keyed on a deterministic hash of org, rule, and asset. When the underlying gap closes (owner assigned, asset reviewed, evidence linked, etc.) the matching open asset_gap item is auto-resolved on the next sync. Creating Issue Register items records existing gaps as follow-up items; it does not create new gaps, send emails, or contact external services.

What happens next

Created items appear in the Issue Register with type "Asset gap" and source "asset_gap_sync". They can be assigned, updated, and resolved through the existing Issue Register workflow. Resolving an item manually does not affect the underlying asset record; addressing the gap on the asset and re-running the sync is the auto-resolve path.

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